Robylon

Robylon is an AI customer-support platform from Zooid Tech, a San Francisco company. Its agents work across channels — email, website chat, voice, and WhatsApp, plus social and review platforms — and aim to resolve tickets rather than deflect them.

The difference from a support chatbot is that Robylon's agents act. Through 40+ integrations (Zendesk, Shopify, Salesforce, HubSpot, Intercom, and others), they can start a return, update a ticket, fix a billing issue, or take a payment — and when a request is beyond them, they hand it to a human with the full conversation attached.

Pricing is credit-based rather than per-seat: one credit buys part of a resolved conversation. The Starter plan is free forever — 300 credits a month, about 40 conversations, 50 knowledge sources, a chat widget, Slack integration, and basic analytics. Paid plans start at $25 a month for 500 credits and scale in credit tiers; optional human support seats cost extra.

It fits small and mid-sized support teams whose volume is repetitive transactional work — orders, returns, billing, status questions — where an agent that can actually perform the fix removes real workload. It is less relevant if your tickets are mostly complex, one-off advisory work.

To begin, create an account at robylon.ai, connect the channels and tools you already use, and add your help content as knowledge sources. The free Starter tier is enough to watch it handle real conversations before paying anything.

The honest limits. The free tier uses basic AI models and caps knowledge-base storage at 1 MB; 300 credits is roughly 40 conversations, which real traffic exhausts quickly. Action-taking depends on an integration existing for your stack. Headline resolution rates are the vendor's own figures, not independently tested here. Not used first-hand by the site owner — confirm current details at robylon.ai before relying on them.